Refund and Returns Policy

At House of Rave, we strive to provide you with the highest quality rave gear and exceptional customer service. We understand that there may be occasions when you need to return a purchase, and we want to make the process as smooth as possible. Please review our return policy carefully to ensure a satisfactory experience:

1. Returns Eligibility:

   • Returns are accepted within 15 days of the delivery date.
   • To be eligible for a return, items must be unused, unworn, and in their original packaging with all tags attached.

2. Items Not Eligible for Return:

   • We cannot accept returns on the following items:
     • Items that have been altered, customized, or damaged due to misuse.
     • Items that are marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. Initiating a Return:

   • To initiate a return, please follow these steps:
     • Contact our customer service team within 15 days of receiving your order to request a Return Authorization (RA) number.
     • You can reach our customer service team via support@thehouseofrave.com.
     • Provide the following information when requesting an RA number:
       • Your order number.
       • A detailed description of the item(s) you wish to return.
       • The reason for the return.

4. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item sent, damaged item).
   • We recommend using a trackable and insured shipping method to ensure the safe return of your items.
   • Please include the RA number on the outside of the package and on any paperwork inside.

5. Inspection and Refund:

   • Once we receive your returned items, our team will inspect them to ensure they meet our return policy criteria.
   • If your return is approved, we will process a refund to the original payment method as quickly as possible.
   • Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

6. Exchanges:

   • At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

7. Customer Support:

   • If you have any questions or concerns about our return policy or the return process, please contact our customer service team at support@thehouseofrave.com.

House of Rave reserves the right to modify or update this return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all returns initiated after the date of the update.

Thank you for choosing House of Rave for your Rave Gear. We appreciate your business and are committed to providing you with a satisfying shopping experience.

Oct 1st 2023